Complaints Form

Before completing this form, please read carefully the Complaints Policy found on the Francis James website.

When you submit this form, you should include copies of any evidence you may have to support your complaint. Francis James will follow the procedure as set out in the Complaints Policy.

Your details

Last name

First name

Learner ID

Learner username (Moodle log in name)

Learner's degree pathway and level of study

Email address

Phone number

Details of your complaint

What is the complaint about?

Please indicate the area(s) about which you want to make a complaint. Only tick those that apply to your case and for which you have supporting evidence:

Learner support services

Library services and other support resources

The quality or delivery of teaching, or programme content

Facilities (include online services)

Actions or lack of actions by Francis James’ staff or departments that affect a learner’s experience

Other

Information and evidence to support your complaint

Please set out the reasons for and details of your complaint and any evidence to support your case. Please complete this section in as much detail as possible and list the evidence that you are providing in support of your complaint.

File upload (up to 5 files permitted). Multiple documents can be put into a single pdf, so long as this is explained in the section above.

Declaration

I have read and understood the Complaints Policy and I have completed the Complaints form above including submitting the evidence required.

All statements and evidence submitted are true and accurate.

I understand that the personal data contained within this form, within any evidence submitted or which forms part of any other record held with Francis James, may be used in consideration of my appeal, and that any personal data may be shared internally with relevant staff as appropriate.

Full name

This is provided in place of a signature, and is provided here to confirm the declaration above.

Date complaint submitted

Day

Month

Year