Complaint Form

Before completing this form, please read carefully the Complaints Policy found on the Francis James website.

Please note that for any academic appeal in relation to the outcome of an assessment or progression related decision, you will need to complete the relevant form, and not this one.

When you submit this form, you should include copies of any evidence you may have that supports your complaint. Francis James will follow the complaints procedure as set out in the Complaints Policy. If you have any queries, please contact info@francisjames.org

Your details

Last name

First name

Learner ID

Learner username (Moodle log in name)

Email address

Phone number

Details of your complaint

Subject of the complaint

Please indicate what the complaint relates to:

Learner support services

Learner support resources

The quality or delivery of teaching or programme content

Actions, or lack of actions, by Francis James staff that affected learner experience

Other

Degree pathway and level of study the complaint relates to

Where relevant, course or courses the complaint relates to (provide course code and title)

Information and evidence to support your complaint

Please complete this section in as much detail as possible, setting out the reason(s) for your formal complaint and including a list of any evidence you are providing to support your claim. All evidence must be attached when submitting this form.

File upload (up to 5 files permitted). Multiple documents can be put into a single pdf, so long as this is explained in the section above.

Declaration

I have read and understood the Complaints Policy and I have fully completed the Complaints form as required. All statements and evidence submitted are true and accurate.

I understand that the personal data contained within this form, within any evidence submitted or which forms part of any other record held with Francis James may be used in consideration of my complaint and that all of any personal data may be shared internally with relevant staff as appropriate.

Full name

This is provided in place of a signature, and is provided here to confirm the declaration above.

Date complaint submitted

Day

Month

Year